Product Profile - CallAssist Telemarketing Software
CallAssist Telemarketing Software Outline
This month we showcase
CallAssist telemarketing software. If
you are a professional
telemarketer or market researcher then don't be without a great tool like
CallAssist. This is a feature rich and extremely flexible call manager.
You become super efficient using CallAssist to keep track of what calls have
been made, who you need to call back and the outcomes of those calls you have
To make a call
simply select the number in the Dial List Grid and click Dial (or Dial
Next). If the phone is not answered or is busy, click the re-queue
button and the number is sent to the end of the Dial List for calling
You can also select a time and date to call again later, then check
which ones need calling by clicking the Call Backs button. When a call
back is due, the title above the Dial List Grid changes colour to red and flashes on and
off. If someone requests to be added to the Do Not Call
list, simply click the Do No Call button. CallAssist allows you to
note a range of responses and call outcomes so after making the calls
you can compile a list of results.
Here is what the main CallAssist
telemarketing software screen looks like:
do you get the telephone numbers to call into CallAssist?
common question is "how do I get my telemarketing list numbers
in"? Before you can make calls with CallAssist you need to add the numbers to the Dial List. There are two approaches to how the Dial List and Contacts directory are used.
1. You can import numbers into the Dial List and then as you make calls when you get a positive response you can add that contact to the Contacts directory.
2. The other approach is to import the numbers to dial into the Contacts directory and then use the F7 function to transfer all records in the Contacts directory to the Dial List.
The approach you take depends on your application and on the extent of the data you have on each number.
If you are using a number generator program to make your dial list numbers then there is no point importing the numbers to the Contacts directory rather import them to the Dial List directly.
On the other hand if you have purchased a telemarketing list which contains full contact details then import the numbers to the Contacts directory and then use the F7 function to add that contact to the Dial List.
more details please take a look at the CallAssist
telemarketing software page here.