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CallAssist Phone Dialer Call Center Software Main Screen
Calls are made from the CallAssist main screen. On the
right is a Dial List Grid. Names, telephone numbers and other data
can be setup in the Dial LIst Grid by a text file import,
or added from the inbuilt Contacts directory. To the left is a Dial
List Card which shows the current record in a card like view. If the phone number in the Dial List is
found in
the Contacts directory, contact details are automatically displayed in a
Contact Card on the left side.
To make a call
simply select the number in the Dial List Grid and click Dial (or Dial
Next). If the phone is not answered or is busy, click the re-queue
button and the number is sent to the end of the Dial List for calling
later.
You can also select a time and date to call again later, then check
which ones need calling by clicking the Call Backs button. When a call
back is due, the title above the Dial List Grid changes colour to red and flashes on and
off. If someone requests to be added to the Do Not Call
list, simply click the Do No Call button. CallAssist allows you to
note a range of responses and call outcomes so after making the calls
you can compile a list of results.
Other CallAssist Phone Dialer Call Center Software
Screenshots
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